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FREQUENTLY ASKED QUESTIONS
You are about to be part of the Maria Galland Paris community, welcome ! To finalise your membership, please go to the Account section - available at the top right of your MariaGalland site- then click on Create an account. Simply fill in all the mandatory information, click on "I have read terms and conditions" and finalize your account creation by clicking on "Create account" button. Congratulations, your account is created !
In order to modify all your personnal information you have to log in into your account first. Then, you can have access to your profile, adress book, password and whishlist sections where you can edit each informations.
You can request a new password by clicking on "Forgot password?"in the registration area of the website. Once this step is completed, enter the e-mail address associated with your account and click on the "Validate" button. You will receive an email with a link (please have a look at your spam / spam folder). Click on it to create a new password and access your account again. Then, you will receive a confirmation email of your password modification has been taken in account. At anytime, you can access to you personnal account and manage your personal datas.
Nothing is simpler ! You only have to click on the heart next to your favorite product. The selected product will be automatically added to your whishlist account. To consult it, you need to have a created account and you have to log in your personnal account.
Our office is open from Monday to Thursday, 8.30 am - 5 pm CET and Fridays, 8.30 am - 4 pm CET.
Please visit the contact us page (link on the footer)
Your order number is available in your account, orders section. You can also find the order number in the confirmation email you received after your purchase.
No, you can still place orders without registering by clicking on the "Order as a guest" button. By registering at the Maria Galland Shop, you can access your address list, view your previous orders and place orders quickly and securely without having to re-enter your personal information.
You have a valid promo code: To use it, you just have to indicate it in the code section of your cart and click on OK. The promotional code will be automatically deducted from the total price of your order. You can delete it by clicking on the cross dedicated to the promo code section in your cart.
Your code was given to you by your favorite beautician. You can enter it by adding the code in the field provided in the checkout. This code will connect you with your favorite beautician and reward her for her work.
Your promo code allows you to benefit from a special discount. Unfortunately, you cannot combine two or more promo codes on the same order. Stay informed of all the advantages you can benefit from by subscribing to our newsletter at the bottom of each page of the site.
We are sorry that your purchase did not meet your expectations. If you wish to return your order, please send it back to us undamaged, in its original condition, in its packaging, with its accessories and instructions. It must not have been used.
The payment has been authorized by your card. You will receive an order confirmation email immediately after your order has been charged. If the payment has not been authorized by your card, you will not be charged.
If your payment was declined, you can try to place your order again. You can also try another payment method. You will not be charged until the payment is accepted.
If you have changed your mind after ordering a Maria Galland product and would like a refund, please follow our return policy. After receiving your products in new, unopened condition, you will be credited with the amount of your order without shipping costs. You will return your product undamaged, in its original condition, in its packaging, with its accessories and instructions. It must not have been used.
Placing an order on the Maria Galland Paris online store is 100% safe. We partner with one of the best systems, Adyen, to ensure a private and secure payment method.
Our delivery partner is DHL and will insure safely the transport of your order to your order address.
The delivery process takes between
2 and 5 working days for shipping.
Your shipping adress is configurable either
from your account session either in the checkout while ordering your Maria Galland's products.
In order to find your favorite institute,
you can use our beautician locator available here and discover the nearest institute to reveal your beauty potential.
You want to stay informed with Maria Galland Paris news ? Pretty easy, enter your email adress at the bottom of the Maria Galland webshop and click ok. A pop-in window and a confirmation email will confirm your registration to our newsletter.
Are you interested in a career at Maria Galland Paris? Visit our "Careers" page or fill out the contact form. We will contact you if opportunities arise that fit your profile. Thank you.
You are willing to join Maria Galland Paris partners' community. Get in touch and we will get back to you with the appropriate information!
You want to stay informed with Maria Galland Paris news ?
Pretty easy, enter your email adress at the bottom of the Maria Galland webshop and click ok. A pop-in screen will confirm your registration to our newsletter.
You would like to unsuscribe to our newsletter, please click on link at the bottom of your newsletter email.
Please contact your doctor first, and do not hesitate to contact us for further information.
You did not find answers to your question, let us know your needs by filling out our Contact Form. We will respond as soon as possible.